Orders placed before 2pm on any working day will be despatched the same day by either Royal Mail or courier. Charges vary by order value and region, further details are outlined in the table below.

Please note we are unable to guarantee any delivery times as these may be affected by circumstances beyond our control. We will do our best to contact you if we are forewarned of any significant delays.

All orders placed for delivery outside of the UK may attract additional, relevant local taxes and duties. These are calculated by the courier and you are required to pay them before your items will be released. We have no control of this amount and kindly advise you to make yourself aware of what this could be. If you refuse your parcel and it is returned to us we will refund minus a £35 admin fee.

UK Mainland & Scotland except*Cost (subject to change)
Royal Mail 1st Class£3.40 (Order Value under £50 exc VAT)
Courier Service£7.50 (Order Value £50-£100 exc VAT)
Courier Service£10.50 (Order Value £100 or over exc VAT)
*Scottish Highlands & Islands, Isle of Man
Royal Mail 1st Class Mail£3.40 (Order Value under £50 exc VAT)
Courier Service£35.00 (Order value £50 or over exc VAT)
Republic of Ireland
Royal Mail Signed For £22.00 (Order Value under £100 exc VAT)
Courier Service£35.00 (Order Value £100 or over exc VAT)
Northern Ireland
Royal Mail 1st Class Mail £3.40 (Order Value under £50 exc VAT)
Royal Mail Signed For£15.00 (Order Value £50-£100 exc VAT)
Courier Service £35.00 (Order Value £100 or over exc VAT)
Channel Islands
Royal Mail 1st Class Mail £3.40 (Order Value under £50 exc VAT)
Royal Mail Signed For£15.00 (Order Value £50-£100 exc VAT)
Courier Service£40.00 (Order Value £100 or over exc VAT)

Courier Deliveries: Prestige Dental carry the risk of loss or damage to the products until they are signed for upon receipt, we therefore recommend that you inspect the product thoroughly at this time to ensure you are happy that the goods have not been damaged in transit and all items are present. Goods identified as damaged on delivery should be refused where they will be returned to us by the courier.

Royal Mail Deliveries: Please contact Customer Services on 01274 721567 immediately if there is any evidence that the package or goods contained therein are damaged.

Any subsequent problems that are not immediately identifiable upon delivery must be reported to us within 5 working days of receipt of the order, please contact 01274 721567. If products are considered by you to be faulty or defective after the 5 day period has expired please contact us for consideration of your query.